Privacy Policy – Streso Group Limited (Voicerr.ai)

Effective Date: 2025/05/09

Streso Group Limited (“we”, “us”, or “our”) is committed to protecting the privacy and personal data of users who interact with our AI voice assistant platform (powered by Voicerr.ai). This Privacy Policy explains what data we collect, how we use it, and the rights users have over their information.

### 1. Information We Collect

We may collect and process the following types of data:

- Account Information: Name, email, company, phone number

- Call Data: Phone numbers, timestamps, recordings (if enabled), transcriptions

- Usage Data: IP address, device info, browser type, and usage patterns

- Prompt & Script Data: Content entered by users for calls or training purposes

### 2. How We Use Data

We use data to:

- Deliver AI voice services and place calls

- Generate transcripts and summaries

- Maintain user accounts and preferences

- Provide analytics and improve system performance

- Ensure compliance and prevent abuse

### 3. Call Recordings & Transcripts

Call audio and text may be stored temporarily or permanently, depending on user settings. Only authorized account owners can access their recordings and transcripts.

### 4. Data Sharing

We do not sell personal data. We may share data with:

- Service providers (e.g., telephony APIs, AI engines)

- Legal authorities, when required by law

- Internal departments for customer support or billing

### 5. Data Security

We implement reasonable security measures to protect your data from unauthorized access or disclosure.

### 6. Your Rights

You may request to:

- Access, update, or delete your personal data

- Request a copy of your data

- Withdraw consent for data use

Requests can be made via our support team at support@cloudwowx.com.

### 7. Cookies & Tracking

We use cookies to enhance user experience and monitor platform performance. You may disable cookies in your browser settings.

### 8. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

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If you have questions, please contact:

Streso Group Limited

Email: support@streso.ai

Address: Petwick Farm, Challow, Faringdon SN7 8NT Oxfordshire United Kingdom